FAQ list below are questions that concerned most by our customers.

1.Do you offer free samples?

Generally speaking, we do not offer free samples. You can purchase samples from us to test its performance. And will refund the sample fee to you in the form of providing equivalent value cable. When you place an bulk order to us.

2.How can l get a sample from Chengjia?

You can talk your needs with our sales people to get the most suitable cable recommendation from them. We will arrange the sample production after received your sample order. And soonly deliver you the samples by express like DHL ,UPS, FEDEX etc.

3.How do l order a custom product from Chengjia?

Kindly please contact our sales people by E-mail:sales@flex-cables.com. or Whatsapp  +86 13570383245    Our engineer department will set up a project team for your cable project, them will design and customize the cable for you.

4.How long will it take for you to customize cable for me ?

It will take 7~15 days to custom the cable.

5.What's your production time(Lead time)?

We can delivery the cables immediately after receiving your payment as long as we have the products in stock. Sample making lead time is 7 days, small order production time is 10-12 days, bulk order production time is 15-20 days.

6.What's the freight channel do you use for delivering the goods?

Usually use express such as DHL, FedEx, UPS, air ways to deliver samples and small quantity orders. For bulk orders we recommend deliver the goods by sea so as to save freight fee.

7.Do you accept payment made by Paypal ?

Yes, we do accept Paypal payment method for sample order and small order. Which will save much transfer time than T/T payment.